Last week, Citibank suddenly tied up my ATM card and didn't let me know. So I went into the closest bank and inquired about it. They talked to supervisors and finally told me I would have to call my branch bank in Arcadia. So I called them on an 800 number, probably in Calcutta. There they switched me off to a supervisor. She told me my card was somehow involved in a fraud. A friend later told me that he saw in the newspaper and on TV that Citibank had screwed up a lot of accounts with a stupid move and that I was one of the losers. I don’t know, yet.
I tried to get into my bank account on the Internet but they had blocked that, too. So I didn't know how much money I was missing, if any.
Citibank offered to send out a card by UPS and that I should be at home all day to get it on Friday. Nothing happened on Friday so I called them the following Monday. They said their records showed UPS delivered the card and that I had signed for it. I said FRAUD and they better get on it.
Citibank offered to get a card to my local bank on Wednesday. But it would have another number. I said fine and then called UPS (good ole Brown). The guy I talked to had an attitude. He said in his arrogant way that their records showed the card was delivered somewhere on Thursday, not Friday, and picked back up that evening. It looked to him that it had been delivered to the wrong house. He added that the driver had put my name on the delivery slip. He did not know where the card was but at least it had the right address on it. He told me to tell Citibank to put a tracer on it.
I knew that the card was dead and that no one had tried to activate it. So I told the Brown guy what I was going to do--I was not going to tell Citibank and I was going to write about them in my latest blog on the Internet. And that he could do the tracing himself, if he wanted to. He ordered me to have a nice day.
Should we beware the military-industrial complex? No, the banking-shipping complex.
The saga continues.
UPS Shipping Citibank Culture